With so many choices available to us, it’s important to get all of the knowledge needed in order to make the right decision. So we’ve decided to make life simple. Get answers to your questions, fast! Answers to questions regarding group rates, cruise options, festivals, and much more can be found right here. If there is a question left unanswered, feel free to reach out to us directly through our contact us page.

Customer FAQ

This is undoubtedly our favorite question. What we can promise is that our answer will include things such as competitive prices, great service, helpful staff, and information that steers you in the direction of a great Cinco de Mayo celebration. We have a secure payment system processor which uses https/SSL encryption, so you know your information is safe while you shop online. Feel comfortable in knowing that events produced by EnjoyCincodeMayo.com have overwhelmingly produced happy party goers since 2008.
Have you ever been to a party that you had to pay to enter, then upon ordering at the bar you find out that you have to pay? Well, with an “Open Bar” ticket package this will never happen. “Open Bar” means that your drinks are included in the cost of your admission to the party. You can order your favorite drink and bask in the awesome taste and the relief that you are not to be burdened with a bill! There are different types of open bar options which include “Top Shelf Open Bar” and “Premium Open Bar” which gives you the option of ordering the best brand name alcohol available. The best parties usually offer “Open Bar” services. Rest easy knowing that you will not be forced to contend with high bar prices.
We employ a very secure payment system that uses https/SSL encryption. The security of your transaction as well as the sense of security when you shop from our website is very important to us. We do not disclose any information you enter into our system to any third party vendors. Through encryption we are assured and can assure you, that your credit card information is safe. You have heard of thousands of fraudulent credit card cases, we have heard of those cases as well. That is why we take extra care to protect your security. There are also cases where companies trade or sell their clients personal information to others. We protect against this, by securing your data. We have taken all the necessary steps secure your personal and banking information. We know you will trust only the best security and so that is what we offer.
Keep in mind, ticket prices will increase as the date gets closer to the event. We highly recommend buying tickets at least 2-3 weeks in advance in order to take of advantage of affordable prices. Many events will sell out in advance. If so, we will not be offering tickets at the door.
The availability of group discounts depends on many different factors. These factors include the event you want to attend, the amount of tickets you are purchasing and the package you wish to purchase. We are always actively and diligently trying to get you great group discounts. Group discounts are usually offered to groups containing six (6) or more persons. This discount often ranges from 2% to 5%. Discounts depend greatly on the date of your purchase, because the cost of the ticket will rise as it gets closer to the date of the event. If your hope is to get a very effective discount, we recommend buying tickets well in advance of the event that your group wishes to attend. We are here to serve you to the best of our ability.
Typically, the dress code is lax, because we try to make Cinco de Mayo as festive as possible! We encourage party goers to bring our their colorful clothing, sombreros, and anything they'd like in order to help spread Mexican spirit and joy.